Privacy Policy

Commitment to Customer Privacy

Washington Plumbing ("we", "our", or "us") provides residential and commercial plumbing repair, maintenance, and replacement services in Edgewood, Washington. We respect the personal privacy of every homeowner and property manager who visits our website or contacts our dispatch team. This Privacy Policy details our operational data practices for this website.

Call-Only Website Architecture: No Web Forms or Tracking Cookies

Our website is engineered as a static, informational local resource designed to provide direct telephone dispatch. We deliberately maintain a privacy-first approach:

• No Online Lead Capture Forms: We do not collect names, email addresses, or phone numbers through web forms, popup subscriptions, or newsletter opt-ins.
• No Third-Party Advertising Trackers: We do not deploy behavioral re-targeting pixels, social media ad trackers, or third-party advertising cookies that follow your browsing across the internet.
• No Automated Chatbots: We do not run external chat software that logs your IP address or session conversations.

Information Collected When You Call Us

When you choose to call our dispatch number at (253) 201-3775, our telephone carrier automatically displays standard Caller ID information (such as your originating telephone number). During the call, you may voluntarily share:

• Your name and contact telephone number;
• The physical address in Edgewood or nearby communities where plumbing service is requested;
• Details regarding your plumbing system, such as fixture symptoms, water heater specifications, or valve shutoff status.

How We Use Your Information

Any information provided over the telephone is used solely to:

• Coordinate and dispatch a certified plumbing technician to your location;
• Provide direct telephone follow-up regarding appointment arrival times or diagnostic findings;
• Generate standard work orders, estimates, invoices, and plumbing warranty documentation.

We never sell, rent, trade, or distribute your personal contact information to third-party marketing companies, lead generation brokers, or unauthorized entities.

Server Log Files

Like virtually all standard web servers, our hosting infrastructure automatically records non-personally identifiable technical logs when pages are requested. These logs may include your device's anonymized IP address, browser user-agent, operating system, referring page URL, and the timestamp of your request. This technical data is evaluated exclusively to monitor server stability, prevent malicious cyber attacks, and maintain site uptime.

External Links to Maps and Neighboring Areas

Our website includes helpful hyperlinks to external websites, such as Google Maps for directions and neighboring regional plumbing service websites. When you click an external link, you leave our site and are subject to the privacy practices and terms of that external domain. We encourage you to review the privacy statements of any third-party websites you visit.

Contact Us Regarding Privacy Concerns

If you have questions, comments, or concerns regarding our privacy standards or data handling, please contact us directly:

Last Updated: October 2026. This policy may be amended periodically to reflect updates to our operational or regulatory standards.